When will I receive my order?
In general, our delivery terms are presented as a period of possible delivery days, e.g. 2-3 business days, 4-6 business days or 2-3 weeks. For 2-3 business days, you must wait a minimum of 2 and maximum 3 business days until your order is delivered on location.
Note: we speak of business days, so Saturday, Sunday and public holidays don't count!
The delivery term starts when all following criteria have been met:
- Your order has been placed.
- Your payment has been completed. That means that we have received your payment, or that you can pay by invoice.
- Your correct (!) files have been received and approved. Be sure to check the design guidelines of the ordered product to make sure you deliver correctly formatted files.
The moment we send your order, you will receive an email to inform you about the shipment. From that moment on your order will normally arrive within 1 to 3 business days. If you have not received anything after 3 business days, we advise you to send us a message via the contact form. We will then check with the transport company what is going on.
"Express"-orders are usually delivered within 24 hours. The delivery of pallets can take up to 4-6 business days.
For our shipments we work together with various transport companies. Each transport company has specific time blocks in which the delivery of your package takes place.
In general, the time of delivery is between 8 am and 6 pm. In some cases, even until 8 pm. Unless of course other arrangements are made, such as a guaranteed delivery before 11 am.
Note: delivery times are indicative.